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Training Catalogue 2026

Practical training programmes for every role on the store floor

Our training programmes equip your team with the skills and confidence they need to deliver great customer experiences, drive sales, and run a well-managed store. Each programme combines live facilitated sessions with self-paced in-store practice to make learning stick.

Brand & Culture

YES WE CAN Brand Essence

A high-energy introduction to what it means to live the Build it brand every day. Staff explore the "Yes We Can" mindset and learn how to bring it to life in every customer interaction — from how they dress and greet to how they solve problems on the floor. The follow-on self-paced deck embeds the brand essence through real store actions to combat the forgetting curve.

1 Live Session 1 Self-Paced
Duration~2 hours live
Activities19 total
Min. Delegates10
Targeted atAll store staff

WOW: Let's Be Better

A high-energy live experience that introduces the Be Better Toolbox and the three essential W.O.W. Accessories: Welcome, Own It, and Work It. Staff discover how to turn everyday actions into standout customer moments that make customers say "W.O.W. — that was better!" The follow-on self-paced deck unlocks each Accessory and strengthens the Be Better Power Tools in-store.

1 Live Session 1 Self-Paced
Duration~2 hours live
Activities27 total
Min. Delegates10
Targeted atAll store staff

Customer Service

Customer Care

Aligned to Unit Standard 258156 (SO1–SO4). Builds the fundamentals of exceptional customer service across two live sessions. Staff learn to read customer behaviour, create positive first impressions, practise customer-friendly interactions through role-play, and turn complaints into opportunities. The follow-on self-paced deck reinforces complaint handling and the cost of ignoring complaints in-store.

2 Live Sessions 1 Self-Paced
Duration~2.5 hours live
Activities24 total
Min. Delegates10
Targeted atAll customer-facing staff (Sales Assistants, Specialists, Cashiers, Front End, Yard Sales, Floor Supervisors)

Telephone Etiquette

Ensures every phone call reflects the Build it "Can Do" attitude. Staff practise professional greetings, accurate message-taking, confident call transfers, POPIA-compliant handling, and managing difficult conversations. The follow-on self-paced deck reinforces these skills with continuous in-store practice.

1 Live Session 1 Self-Paced
Duration~2.5 hours live
Activities25 total
Min. Delegates10
Targeted atFront End, Cashiers, Sales Reps, Sales Assistants, Admin/PA, Receiving Clerks, Specialists who handle calls

Sales

Sales Assistant

Two live sessions equip floor staff to become confident, helpful Sales Assistants. Deck 1 (Know Your Store. Know Your Power) covers store layout, product categories, features and benefits, and professionalism. Deck 2 (Win the Sale. Keep the Customer) covers questioning, objection handling, buying signals, closing, and after-sales trust. The follow-on self-paced deck recaps the full sales cycle in-store.

2 Live Sessions 1 Self-Paced
Duration~4 hours live (2 sessions)
Activities38 total
Min. Delegates10
Targeted atSales Assistants, Senior Sales Person, Sales Reps, Yard Sales Assistants, Hardware/Paint/Plumbing/Electrical Specialists

Basket Building

Two live sessions teach practical techniques to grow average basket size without being pushy. Deck 1 covers basket basics and customer connection — observation, listening, and linking products to real customer needs. Deck 2 sharpens add-on timing, buying signals, and confident product suggestions tied to promotions. The follow-on self-paced deck embeds the habits in-store.

2 Live Sessions 1 Self-Paced
Duration~4 hours live (2 sessions)
Activities38 total
Min. Delegates10
Targeted atSales Assistants, Senior Sales Person, Sales Reps, Specialists, Cashiers

Merchandising & Promotions

Merchandising

Covers display techniques, stock presentation, shelf compliance, and the financial impact of merchandising decisions. Two sessions help staff keep the store looking its best while understanding how presentation drives sales and customer experience.

2 Live Sessions 2 Self-Paced
Duration~4 hours live (2 sessions)
Activities43 total
Min. Delegates10
Targeted atMerchandisers, Floor Staff, Floor Supervisors/Managers, Sales Assistants, Specialists

Promotions

From planning to execution. Staff learn how promotions work, how to set up effective displays and point-of-sale materials, run in-store competitions, and review past promotions to improve future performance.

2 Live Sessions 2 Self-Paced
Duration~3.5 hours live (2 sessions)
Activities38 total
Min. Delegates10
Targeted atMerchandisers, Floor Managers, Sales Manager, Floor Supervisors, Sales Assistants

Operations

Cashier Training

Prepares front-end staff to handle transactions accurately and efficiently. Covers POS procedures, security checks, pricing awareness, professional service at the till, and cash-up routines, with in-store practice to build speed and confidence.

1 Live Session 1 Self-Paced
Duration~2.5 hours live
Activities24 total
Min. Delegates10
Targeted atCashiers, Front End, Front End Supervisor, Till Supervisor, Admin Manager

Product Knowledge

Measurement & Shape

Gives staff the maths confidence to help customers with real building calculations. Covers the metric system, perimeter, area, volume, and capacity, with practice estimating quantities for common construction projects like bricks, cement, and skirting.

2 Live Sessions 2 Self-Paced
Duration~4.5 hours live (2 sessions)
Activities45 total
Min. Delegates10
Targeted atSales Assistants, Senior Sales Person, Specialists, Yard Sales, Plan Reader

Plans Reading

Trains staff to read and interpret building plans so they can guide customers through material selection. Covers floor plans, elevations, sections, symbols, and finishing schedules, with practical in-store exercises linking plans to real products.

2 Live Sessions 2 Self-Paced
Duration~4 hours live (2 sessions)
Activities39 total
Min. Delegates10
Targeted atPlan Readers, Senior Sales Person, Hardware Specialists, Sales Manager, Floor Manager/Supervisor

Plumbing Starter Pack

Builds product knowledge from pipes and fittings through to geysers, taps, and toilets. Staff gain confidence to answer common plumbing questions, suggest the right products for different scenarios, and advise walk-in customers on basic projects.

2 Live Sessions 1 Self-Paced
Duration~4 hours live (2 sessions)
Activities37 total
Min. Delegates10
Targeted atPlumbing Specialists, Sales Assistants, Senior Sales Person, Sales Reps

Basic Electrical

A practical introduction to electrical fundamentals: voltage, current, wiring, distribution boards, and circuit breakers. Staff learn to identify products, explain safety basics, and assist customers confidently with electrical product choices.

2 Live Sessions 1 Self-Paced
Duration~4 hours live (2 sessions)
Activities38 total
Min. Delegates10
Targeted atElectrical Specialists, Senior Sales Person, Sales Reps, Floor Manager

Paint

Guides staff through the paint aisle with confidence. Covers paint types, finishes, surface preparation, brushes, rollers, coverage calculations, and colour matching, so your team can advise customers on any painting project from primer to final coat.

2 Live Sessions 1 Self-Paced
Duration~4 hours live (2 sessions)
Activities39 total
Min. Delegates10
Targeted atPaint Specialists, Sales Assistants, Front End, Senior Sales Person

Yard Essentials: Cement

Introduces cement and related yard products: types, applications, mixing ratios, and common customer scenarios. Staff build confidence to guide walk-in customers through cement purchases and related building projects.

1 Live Session 1 Self-Paced
Duration~2.5 hours live
Activities26 total
Min. Delegates10
Targeted atYard Sales Assistants, Yard Supervisor, Yard Manager, Forklift Operator, Drivers, Senior Sales Person

Yard Essentials: Metals & Fencing

Covers metal products and fencing options stocked in the yard: IBR and corrugated sheets, wire, poles, and gates. Staff practise matching products to customer needs and advising on fencing and roofing projects with confidence.

1 Live Session 1 Self-Paced
Duration~2.5 hours live
Activities24 total
Min. Delegates10
Targeted atYard Sales Assistants, Yard Supervisor, Yard Manager, Senior Sales Person

Yard Essentials: Roofing

Covers roofing products and materials stocked in the Build it yard — from IBR and corrugated sheeting to ridge caps, flashing, and fasteners. Staff practise identifying roofing components, advising customers on material selection, and calculating quantities for common roofing projects.

1 Live Session 1 Self-Paced
Duration~2.8 hours live
Activities28 total
Min. Delegates10
Targeted atYard Sales Assistants, Yard Supervisor, Yard Manager, Senior Sales Person, Sales Reps

Yard Essentials: Wet Trade

Introduces wet trade products and applications — cement, plaster, concrete, screeds, and related materials. Staff build confidence to advise customers on mixing ratios, surface preparation, and product selection for common building tasks.

1 Live Session 1 Self-Paced
Duration~2.6 hours live
Activities27 total
Min. Delegates10
Targeted atYard Sales Assistants, Yard Supervisor, Yard Manager, Senior Sales Person, Sales Reps

Leadership

Flagship Programme · Launching Soon
Be Better: Supervisor Development Programme (SDP)

A five-module operational programme that turns frontline supervisors into the people who make a Build it store run. Covers the time-and-space dimensions of the supervisor's job, the yard and trade counter as the heartbeat of the store, day-to-day people management, protecting stock and cash, and the financial literacy needed to connect every operational choice to a commercial outcome. Each module pairs a live session with a self-paced in-store follow-on.

5 Live Sessions 5 Self-Paced
Total Live Duration5 days (5 sessions)
Activities105 total
Min. Delegates10
Targeted atFloor Supervisor, Front End Supervisor, Till Supervisor, Yard Supervisor, Receiving Manager, Dispatch Manager, Security Manager, HR Officer
  • S01: Run the Store1 day
  • S02: Own the Yard1 day
  • S03: Run the Team1 day
  • S04: Protect the Business1 day
  • S05: Read the Numbers1 day

Two Tracks. One Programme. The SDP and LDP are designed to run concurrently — one Supervisor module paired with one Leader module per training day.

Flagship Programme · Launching Soon
Be Better: Leadership Development Programme (LDP)

A five-module leadership programme for store managers and owners. Builds self-leadership and resilience first, then communication, people development and trust, leading through change and conflict, and finally how the leader shapes the whole store culture and P&L. Each module pairs a live session with a self-paced in-store follow-on.

5 Live Sessions 5 Self-Paced
Total Live Duration5 days (5 sessions)
Activities105 total
Min. Delegates10
Targeted atFloor Manager, Yard Manager, Sales Manager, Receiving Manager, Dispatch Manager, General Manager, Retailer (store owner)
  • L1: Lead Yourself1 day
  • L2: Speak with Intent1 day
  • L3: Develop Your People1 day
  • L4: Leading Through Change & Conflict1 day
  • L5: Shape the Store1 day

Personal Development

Financial Literacy: Debt & Budgeting

A practical, empathetic programme that helps frontline staff take control of their finances. Uses real-world scenarios to explore debt traps, budgeting basics, and actionable steps toward financial stability, because staff who feel financially secure perform better at work.

1 Live Session 1 Self-Paced
Duration~4 hours live
Activities30 total
Min. Delegates10
Targeted atAll frontline staff (especially those new to budgeting or under financial stress)

Technology

Digital Business Tools

This hands-on programme helps staff become familiar with key digital business tools and online enhancements that support a smoother, easier customer experience. Key topics include: WOW, IQ, Rewards, Bedrock, Ready for Business - SOE, e-learning.

1 Live Session 1 Self-Paced
Duration~2 hours live
Activities22 total
Min. Delegates10
Targeted atSales Staff, Supervisors, Champions, YES learners